Voice-to-text transcription is the automated process of converting spoken language from audio and video content into readable text.
In regulated industries, where critical information often resides in non-textual formats like recorded calls, voice messages, and video conferences, it’s important to accurately capture and preserve these communications for compliance and ediscovery.
Yet, manual transcription is notoriously time-consuming, error-prone, and costly.
In this article, we break down how Jatheon’s new AI transcription feature addresses these pain points by automating voice-to-text transcription with high precision.
Understanding Audio Transcription in Compliance
While this technology has become increasingly common in consumer applications, its implementation in compliance and regulatory contexts demands higher precision, security, and integration capabilities.
For regulated sectors, manual transcription of audio and video content is both time-intensive and impractical, given the volume of communications that must be retained and made searchable.
Organizations facing compliance requirements need solutions that can systematically convert non-textual communications into searchable formats without sacrificing accuracy or security — a challenge that Jatheon’s AI-enabled voice-to-text transcription feature directly addresses.
AI Transcription Feature Overview
AI transcription automatically converts audio and video attachments into searchable, text-based records within the Jatheon Cloud archiving platform.
This helps compliance teams to search and review large volumes of multimedia content with speed and precision.
This functionality works across all data sources supported by Jatheon, including email attachments, instant messaging recordings, social media posts, video conferencing platforms, and various enterprise communication tools.
Once activated, the transcription feature applies to all voice files regardless of their origin, whether they’re from Zoom meetings, Microsoft Teams calls, voice calls, WhatsApp and iMessage audio messages, or audio email attachments. This universal compatibility ensures that no communication channel remains a “blind spot” in your compliance strategy.
Supported file types include MP3, WAV, and AAC for audio, and MP4, AVI, and MOV for video.
How Does AI Transcription Work in Jatheon Cloud
When a message (email, instant message, social media post, or from any other source) containing an attachment with an audio or video file is uploaded to Jatheon Cloud, an event is created.
The system then picks up the file, analyzes it, transcribes it, and adds the transcription to the original message so it can be found through regular search.
Although users don’t directly see the actual transcription within the document, any keyword they search for will appear in the results if mentioned in the audio or video file.
The term or phrase they’re looking for will be shown together with the section of the audio or video file where it can be heard.
The AI-powered transcription process uses advanced technology, which allows it to achieve high accuracy. This surpasses traditional manual transcription methods, significantly improving the precision and reliability of compliance operations.
90%+ Accuracy, AI Language Detection & AI Translation
The key capabilities of Jatheon’s voice-to-text feature include:
- 90%+ accuracy — The system achieves an impressive 90%+ precision rate based on internal testing, making it reliable enough for compliance and legal purposes. This high accuracy level means compliance officers can confidently rely on transcriptions for identifying relevant communications during audits or legal proceedings.
- Automatic language detection — The system intelligently recognizes and transcribes multiple languages, with English serving as the default when a language cannot be confidently determined. This capability is especially valuable for multinational organizations or those operating in diverse linguistic environments.
- Seamless language-switching — Perhaps most impressively, the transcription system can handle conversations where speakers switch between different languages within the same conversation. This feature reflects the reality of how people communicate in global business contexts and ensures that multilingual conversations remain fully searchable.
- Enhanced searchability — Transcribed texts are fully indexed and appear instantly in search results within the Jatheon platform, allowing rapid location of relevant communications.
- Intelligent voice recognition — The system will analyze the conversations, determine how many speakers are there, and then distinguish which speaker said what.
Practical Use Cases: Real-World Applications
Jatheon’s AI transcription delivers tangible benefits across various compliance and ediscovery scenarios. Here are three detailed examples illustrating its practical value:
AI transcription in FOIA requests
Let’s say a state government receives a Freedom of Information Act (FOIA) request about a controversial educational policy. In that case, time is of the essence. Using Jatheon’s voice-to-text transcription, the agency can quickly process all relevant recorded meetings, voicemails, and video conferences.
By transforming hours of audio content into searchable text, staff can use specific keywords related to the policy, individuals involved, or relevant dates to pinpoint exactly the information needed.
Staff effortlessly search for policy names, involved individuals, or specific dates, significantly cutting response times and easily meeting FOIA deadlines.
This approach dramatically reduces response time compared to manual review, helping agencies meet strict FOIA deadlines while demonstrating transparency and accountability.
AI transcription in ediscovery requests in financial services
During a financial regulatory investigation, identifying discussions about potentially unauthorized transactions becomes critical. A compliance team using Jatheon’s voice-to-text transcription capability can search across all communication channels, including recorded trader phone calls and Zoom or Teams meetings, and pinpoint critical conversations to show proactive and thorough compliance.
By entering keywords related to specific transactions, the compliance officer can quickly locate relevant conversations across potentially thousands of hours of audio content. This capability not only demonstrates the organization’s commitment to thorough compliance but can significantly reduce the investigation timeline and associated costs.
AI transcription in employee lawsuits
When an organization faces an employee discrimination lawsuit, HR and legal teams need comprehensive access to all relevant communications. With voice-to-text AI transcription, these teams can efficiently review evidence from recorded interviews, team meetings, and other audio communications.
The ability to search for specific terms related to the case allows for rapid identification of relevant statements or evidence, helping to resolve the case more efficiently. This capability proves particularly valuable when legal teams need to review large volumes of communications under tight deadlines.
Benefits and Differentiators
Jatheon’s voice-to-text AI transcription significantly improves accuracy and efficiency compared to manual transcription methods. Benefits include:
Time and cost savings
Automation drastically reduces manual labor costs of document review in ediscovery. According to the American Bar Association, it accounts for over 80% of total litigation spend, which is equivalent to roughly $42 billion per year.
With the help of AI, we can lower those numbers. Knowing that transcribing one hour of audio manually takes approximately 3 to 4 hours, the benefits of transcription AI feature are undeniable.
Accuracy and reliability
High-precision AI transcription reduces risks associated with human error. Compared to manual transcription, Jatheon’s automated AI audio and video transcription delivers consistent results with supreme accuracy.
This level of precision dramatically reduces the resources required to make audio content accessible while ensuring compliance officers can rely on the transcriptions for official purposes.
Smooth integration
The transcription capability operates within Jatheon’s comprehensive compliance management system, meaning there’s no need to manage separate solutions for different communication types.
This integration simplifies workflows, reduces training requirements, and ensures that all communications, regardless of format, are subject to the same retention policies and security controls.
What’s Next on the Roadmap?
Current R&D efforts are focused on several high-impact upgrades:
- Real-time transcription for live communications — Soon, users will be able to access transcription services during live calls, video meetings, or VoIP conversations. This enhancement is aimed at IT and compliance teams that need immediate access to searchable records for monitoring or investigative purposes.
- Advanced sentiment analysis and contextual tagging — Beyond basic transcription, future iterations will feature deeper sentiment analysis capabilities. This will help HR departments flag potentially inappropriate or hostile exchanges, while compliance teams can more easily detect non-compliant behavior or language indicating risk exposure.
- Expanded language and dialect support — Multilingual environments are becoming more common across U.S. financial firms, school districts, and healthcare providers. Upcoming updates will extend support to multiple languages and regional dialects, ensuring accuracy and inclusivity for diverse teams.
Summary of the Main Points
Here’s a TL;DR version in case you’re here just for a brief overview:
- AI-powered voice-to-text transcription automates the conversion of audio and video content into searchable text for compliance and ediscovery.
- Manual transcription is inefficient, error-prone, and costly, especially for regulated industries.
- Jatheon’s AI transcription feature supports audio and video files across platforms like Zoom, Teams, WhatsApp, and more.
- Transcriptions are searchable and indexed, even if not directly visible in the user interface.
- The system uses WhisperAI for over 90% accuracy, multilingual support, and speaker differentiation.
- Real-world applications include FOIA requests, financial investigations, and HR-related litigation.
- Benefits include faster review times, cost savings, high accuracy, and seamless integration into compliance workflows.
- Roadmap enhancements will bring real-time transcription, sentiment analysis, and broader language support.
If your organization needs a secure way to transcribe and archive audio and video files from platforms like Zoom, Teams, WhatsApp, and more, contact us at sales@jatheon.com or book a demo to see how Jatheon’s advanced archiving solution can support your organization.
FAQ
Can voice transcriptions be used as part of an ediscovery request?
Yes, transcribed conversations are indexed and searchable, making them admissible and easily retrievable during ediscovery. This is especially valuable for legal teams needing access to call records and audio communications.
Does the feature work with multiple languages and accents?
Jatheon’s AI transcription feature supports automatic language detection and delivers accurate results across a range of languages and regional accents. It can handle language-switching within the same conversation, which is ideal for multilingual teams or environments. English is the default fallback when the system cannot confidently determine the spoken language, ensuring consistent and searchable output regardless of linguistic complexity.
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