How can I access the Jatheon Product Knowledge Base?

A lot of the help articles are already available on Jatheon Support Center. However, if you want to access Jatheon Product Knowledge Base, you’ll need to sign up or log in to our Support Center. Here’s a detailed guide on how to do that.

What if I can’t find the answer in the knowledge base?

If you can’t find the answer you’re looking for, please email us at support@jatheon.com, and we’ll get in touch.

What happens after I buy a Jatheon product?

Once you become our client, you will be welcomed by our Customer Success and Tech Support teams. You’ll then receive a full guide on how to register to Jatheon Cloud. After that, we’ll start with the journaling and legacy import process. Our support team will be there for you each step of the way.

What resources should I read first, after becoming a Jatheon customer?

Once you become a Jatheon customer, the first thing you should do is access our Product Knowledge Base. You’ll need to sign up or log in to open these articles. Here’s a detailed guide on how to do that. After you access Jatheon Product Knowledge base, read these articles first, depending on the product you purchased: Jatheon Cloud: How to Configure O365 to Journal to Jatheon Cloud How to Configure Google Mail to Send to Jatheon Cloud Microsoft 365 Migration to Jatheon Cloud Google Vault Migration to Jatheon Cloud How to Perform Advanced Search Jatheon cCore: Jatheon cCore Deployment Checklist End User Manual How to Set Up Secure LDAP Connection How to Install the SSL Certificate How to Allow Users to Search Through Other People’s Mailboxes

Is there a video tutorial on how to use the product?

You can get group or 1:1 training sessions with our Support Team. Your dedicated support engineer can help with video tutorials on specific features and use cases. We also have a YouTube channel with a growing database of product-related videos.

Jatheon Support

We’re known for outstanding customer service and in-house 24/7 tech support. Visit our support center for how-to articles, manuals and FAQs.

Submit a Ticket Visit Support Center

Rated 4.9/5 - from over 500 reviews

WE’RE HERE FOR YOU AROUND THE CLOCK

24/7 premium service for everyone

Our certified engineers provide quick resolution and 24/7/365 in-house, white-glove technical support.

JUST SIT BACK AND RELAX

Automated migration

Jatheon can migrate data from legacy and competitor systems through a fully automated, zero-downtime process handled by our in-house, expert engineers.

MORE THAN AUTOMATED RESPONSES

Real people, real support

At Jatheon, your questions are handled by real people, not AI. Every engineer is specialized in our technology and systems for faster, more accurate resolutions.

TOP-RATED SUPPORT, YEAR AFTER YEAR

Proven results, every time

Jatheon Support has been rated 5.0 by Gartner Voice of the Customer for 5 consecutive years, with 90% of issues resolved on the first call.

LOYAL CUSTOMERS, PROVEN TRUST

The industry's best retention

Jatheon is proud of its highest customer retention rate in the industry: 91% of our clients are willing to recommend us to their peers.

Trusted by

TESTIMONIALS

The folks at Jatheon are easy to work with and respond quickly. They understand your business needs to get this product up and running quickly and efficiently.

John M. Daane

Director of Information Technology, Emerald Coast Utilities Authority

What we like best about Jatheon is their response time. When we have an issue or a request, they can jump on our box in a matter of minutes and figure everything out quickly.

IT Director in Financial Services

Their onboarding team made the setup a breeze.

John Case

Director of Technology, Ohio Hi-Point Career Center

The support team has been very accommodating with the weird requests I’ve sent, and they quickly respond.

Keifer Hofacker

Network Engineer, Vision Municipal Solutions

After working with other providers in the past, Jatheon’s technical support and their services team made the difference for me. They supported us with our data migration and kept me informed at each milestone.

Director of Technology, Education

The support from the team at Jatheon was world class and they even call you directly to initiate. This is the first time I have ever experienced that from any vendor.

IT Manager, Public Sector

The engineers at Jatheon are top notch and we were able to make the transition easy and fast. Customer service has also been great, readily available and very responsive.

Network Infrastructure Manager, Education

Very responsive and effective support, with help every step of the way during the planning, implementation, and ongoing support phases.

Senior Systems Admin, Healthcare

Frequently asked questions

Everything you need to know about the product and billing

How can I access the Jatheon Product Knowledge Base?
A lot of the help articles are already available on Jatheon Support Center. However, if you want to access Jatheon Product Knowledge Base, you’ll need to sign up or log in to our Support Center. Here’s a detailed guide on how to do that.
What if I can’t find the answer in the knowledge base?
If you can’t find the answer you’re looking for, please email us at support@jatheon.com, and we’ll get in touch.
What happens after I buy a Jatheon product?
Once you become our client, you will be welcomed by our Customer Success and Tech Support teams. You’ll then receive a full guide on how to register to Jatheon Cloud. After that, we’ll start with the journaling and legacy import process. Our support team will be there for you each step of the way.
What resources should I read first, after becoming a Jatheon customer?
Once you become a Jatheon customer, the first thing you should do is access our Product Knowledge Base. You’ll need to sign up or log in to open these articles. Here’s a detailed guide on how to do that.

After you access Jatheon Product Knowledge base, read these articles first, depending on the product you purchased:

Jatheon Cloud:
Jatheon cCore:
Is there a video tutorial on how to use the product?
You can get group or 1:1 training sessions with our Support Team. Your dedicated support engineer can help with video tutorials on specific features and use cases. We also have a YouTube channel with a growing database of product-related videos.