Contact Jatheon
Evaluating solutions, managing a compliance deadline, or needing expert support? We’re here. Reach out, and a real person will get back to you fast.
Talk to sales
1-888-528-4366
Talk to support
(647) 426-1957
Canada
Email: info@jatheon.com
Phone: (416) 840-0418
United Kingdom
Email: info@jatheon.com
Phone: +44 (20) 81455033
Australia
Email: info@jatheon.com
Phone: +61 (7) 21126818
Media
Email: marketing@jatheon.com
Locations
Canada (HQ)
Jatheon Technologies Inc.
18 King Street East, Suite 1400
Toronto, ON M5C 1C4
Tel: (416) 840-0418
Fax: (416) 849-9971
The United States
Jatheon Technologies Inc.
7171 Sterling Ponds Court
Sterling Heights, MI 48312
Frequently asked questions
Everything you need to know about the product and billing
How quickly will someone get back to me?
Sales and general inquiries typically receive a response within one business day. If you’re an existing customer with an urgent issue, contact our support line directly for faster assistance.
What does a Jatheon demo actually look like?
It’s a 30-minute live walkthrough of the platform tailored to your use case, whether that’s archiving, compliance monitoring, ediscovery, or something else. Just the product and your questions.
I’m an existing customer. Where should I go for help?
We’re here for you! Depending on what you need, here’s who to reach out to:
- Technical support: Visit our Support Center, email support@jatheon.com, or call (647) 426-1957. Our engineering team is available 24/7.
- Billing inquiries: Email billing@jatheon.com or call 416-840-0418 x 1968 | 1.888.JATHEON (1.888.528.4366)
- All other inquiries: Reach out to your Customer Success Manager at csm@jatheon.com.
I’m evaluating Jatheon against other vendors. Can you help with that?
Yes. Our team is used to competitive evaluations and can walk you through how Jatheon compares on pricing, deployment options, and features. We can also set up a proof of concept if needed.
Where is my data stored?
Jatheon Cloud is hosted on AWS infrastructure, with data residency options for the US, Canada, UK, and Australia. On-premises deployments keep data entirely within your own environment. We’re happy to discuss your specific requirements.
Do you work with partners and MSPs?
Yes. We have an active partner and MSP program. If you’re interested in partnering with Jatheon, reach out to sales@jatheon.com or visit our Partner Program page.