Jatheon Support Center
We’re known for outstanding customer service and in-house 24/7 tech support. Visit our support center for how-to articles, manuals and FAQs.
TOP-RATED DATA ARCHIVING SOFTWARE ON INDEPENDENT WEBSITES
24/7 Premium Service
Our highly skilled engineers provide quick resolution and 24/7/365 in-house, white glove technical support.
Highest Security
We recognize the importance of security and upholding privacy certification standards. Jatheon is compliant with GDPR, SOC 2, HIPAA, and ISO 27001.
Seamless Migration
Whether you’re coming from a legacy system or a competitor platform, Jatheon ensures a smooth and effortless transition of your data.
Real People, Real Support
At Jatheon, your questions are handled by real people, not AI. Every engineer is specialized in our technology and systems for faster, more accurate resolutions.
Proven Results, Every Time
Jatheon Support is rated 5.0 by Gartner Voice of the Customer for five consecutive years, with 90% of issues resolved on the first call.
Industry’s Best Retention
Jatheon is proud of its highest customer retention rate in the industry: 91% of our clients are willing to recommend us to their peers.
Have questions for our support team?
A lot of the help articles are already available on Jatheon Support Center. However, if you want to access Jatheon Product Knowledge Base, you’ll need to sign up or log in to our Support Center. Here’s a detailed guide on how to do that.
If you can’t find the answer you’re looking for, please email us at support@jatheon.com, and we’ll get in touch.
Once you become our client, you will be welcomed by our Customer Success and Tech Support teams. You’ll then receive a full guide on how to register to Jatheon Cloud. After that, we’ll start with the journaling and legacy import process. Our support team will be there for you each step of the way.
Once you become a Jatheon customer, the first thing you should do is access our Product Knowledge Base. You’ll need to sign up or log in to open these articles. Here’s a detailed guide on how to do that.
After you access Jatheon Product Knowledge base, read these articles first, depending on the product you purchased:
Jatheon Cloud
- How to Configure Exchange 2010 to Journal to Jatheon Cloud
- How to Configure Google Mail to Send to Jatheon Cloud
- How to Perform Advanced Search
- How to Manage Cases
- How to Import Emails to Jatheon Cloud
Jatheon cCore:
You can get group or 1:1 training sessions with our Support Team. Your dedicated support engineer can help with video tutorials on specific features and use cases. We also have a YouTube channel with a growing database of product-related videos.
Haven’t found your answer?
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