Hi, I’m Anna. In this video, we’ll cover the basics of Jatheon’s technical support, customer service and monitoring.
In Jatheon, we believe that premium products need to be coupled with premium support.
That’s why all our solutions come with a customer service and support plan that’s unique in the email archiving industry.
For both Jatheon Cloud and Jatheon cCore, organizations get 24/7 technical support and monitoring. Our tech support team and dynamic monitoring tools provide around the clock oversight and availability and quick response to any software, hardware or network issues. We’ll also import or migrate your legacy data free of charge and help you configure the backup of your archive.
When organizations buy Jatheon’s hardware solution, Jatheon cCore, they also get a comprehensive customer service and support plan, Jatheon Care, which includes a variety of services. Apart from the standard services like 24/7 support and system monitoring. To keep you ahead of the technology curve, we’ll replace your hardware every four years, completely free of charge. We’ll also repair or replace your malfunctioned hardware components for free.
On top of that, with our regular software updates, wide-ranging technical documentation and training sessions, you’ll be confident when using the archiving system and can rest assured that your important business information is taken care of. The right way.
I hope this video was helpful. If you’d like to learn more about our on-premise solutions, visit our Jatheon Archiving Suite product page.