The increasing usage of mobile devices in the government sector, the Freedom of Information Act and a wide array of regulations concerning the archiving and release of government information and documents all point to one conclusion – government agencies need to establish clear policies on proper use of text messaging within and outside their offices.
Lately, the government sector has been in the spotlight because officials use consumer-based text messaging apps to instantly communicate with each other and the general public. Used for these purposes, text messaging comes with a plethora of security, privacy and compliance concerns that can impair government organizations’ communication efforts and incur unnecessary costs.
To deal with these issues, it is necessary for government agencies to protect and preserve data sent to and from their mobile devices by establishing an accurate and detailed text messaging policy. This infographic maps out the fundamental steps in its creation and implementation.