Why WhatsApp archiving matters
Regulatory expectations
Chat apps have become important aspects of compliance, as all work-related communication is considered a business record. Archiving WhatsApp messages will ensure that you meet regulatory requirements outlined in FINRA, SEC, MiFID, FOIA, GDPR, FCA, FERC and other similar laws.
Litigation and ediscovery
WhatsApp messages are captured with all relevant metadata, contrary to screenshots that don’t stand up in court. Our solution helps recover archived WhatsApp messages and assists legal teams when handling internal disputes and lawsuits.
Corporate compliance and security
Our AWS-infrastructure comes with security certifications and guaranteed data availability that stores your WhatsApp enterprise archive in accordance with the industry’s top security and privacy standards.
What you get with WhatsApp compliance archiving
Automated, native WhatsApp capture
Edits, emojis, stickers, audio, video, deleted messages, and reactions are all captured for full WhatsApp communications compliance. Supports WhatsApp and WhatsApp for Business.
Air-tight integration
Centralize all WhatsApp communication records inside Jatheon or send them to other data archiving systems. Works across devices.
Separate personal and business communication
Capture only the work-related conversations you need to retain. Use whitelists or blacklists in Jatheon Cloud to exclude personal contacts.
Advanced search and ediscovery
AI-based search and filters that allow you to review messages in context with full, scrollable conversation threads. View full edit and delete history for all messages.
AI-powered intelligence
Transform your archive into an active intelligence engine with built-in AI that automates supervision, makes searches faster, and reduces false positives. From an AI compliance dashboard to a chat assistant, you gain faster insights and stronger compliance.
Legal hold and audit trails
Apply legal hold to critical WhatsApp messages to prevent them from being modified or deleted. Activities are recorded in a comprehensive audit log for transparency.
Retention and automated deletion
Archive WhatsApp chats permanently or set the retention windows. Schedule automated deletions in line with your industry regulations and best practices.
How WhatsApp capture works
Connect and choose who to archive
Start by linking your identity provider to Jatheon using a simple setup guide. Then select the phone numbers and employees you want to include. Because Meta requires individual user consent, Jatheon makes it easy to manage and track approvals.
Capture
Once users approve, they connect their WhatsApp account to Jatheon by scanning a secure QR code. There’s no additional app to install and no changes to daily workflows. Messages are captured in native format with full context and metadata preserved, giving you defensible records for retention, supervision, audits, and investigations.
Send to your archive
Captured data can flow into Jatheon Cloud for a complete WhatsApp compliance archiving and supervision experience, or be forwarded to a third-party archive. Either way, you maintain full control over your data destination, retention policies, and exports.
What we capture
- Sent, delivered, read messages
- Direct messages and group chats
- WhatsApp message edits
- Deleted WhatsApp messages
- Message reactions
- Emojis, stickers, GIFs, photos, videos
- Voice notes and audio files
- Documents, locations, contacts, polls, events
- Complete WhatsApp metadata
- Message ID
- Parent messages
Maintain WhatsApp compliance across all relevant laws
FINRA and SEC Rules
“Every firm that intends to communicate, or permit its associated persons to communicate… through a text messaging app or chat service must first ensure that it can retain records of those communications.”
MiFID II
MiFID II requires the recording of any electronic communications, including “email, SMS, business-to-business devices, chat, instant messaging and mobile device applications.”
FOIA and Sunshine Laws
Government agencies need to show compliance and meet state-specific deadlines when providing access to government records, WhatsApp included.
HIPAA
Any HIPAA Covered Entity that creates, handles and receives patient information needs to implement measures and tools to protect personally identifiable information and ensure that the sensitive data is not accessible to third parties.
Corporate compliance
Corporations involved in litigation, internal investigations, or regulatory inquiries must retain WhatsApp messages for ediscovery.
Trusted by clients around the world
Frequently asked questions
Everything you need to know about the product and billing
What does Jatheon capture from WhatsApp?
Jatheon captures corporate WhatsApp and WhatsApp Business communications in native format, including individual and group chats, message edits and deletions, voice notes, video messages, polls, events, attachments, and metadata. All devices connected to the same account are included for full visibility and defensible records.
How does WhatsApp capture work?
Administrators connect their identity provider (Microsoft 365 Entra ID, Google Workspace, Active Directory, Okta, and others) or upload users via CSV. Selected employees receive a notification and scan a secure QR code to link their WhatsApp account.
The connection is established directly with Meta’s cloud infrastructure and remains active automatically. If a device is idle for an extended period, the system prompts the user to reconnect. No additional apps are required and there are no workflow disruptions.
Does Jatheon use Meta’s official APIs?
Yes. Jatheon connects directly to Meta’s cloud using compliant integration mechanisms. Data is sourced from Meta’s infrastructure — not scraped from devices — ensuring reliability, stability, and compliance with platform requirements.
Can users disconnect WhatsApp archiving?
Yes. Users can disconnect their account through the same interface used to manage connected devices. If this happens, both the user and administrators are notified so the connection can be restored and compliance gaps avoided.
Can personal or family conversations be excluded?
Yes. Jatheon supports whitelist and blacklist controls. Organizations can exclude specific numbers from capture or archive only approved business contacts. Access to manage these lists can be restricted to compliance officers to ensure proper oversight.
Does archiving affect local WhatsApp settings like disappearing messages?
No. Archiving does not interfere with user settings. Because Jatheon connects directly to Meta’s cloud environment, local device configurations remain unchanged.
Are voice notes and audio messages archived?
Yes. Voice notes, push-to-talk messages, and shared video files are archived. Audio messages can be transcribed and translated to make them searchable within the archive. Real-time calls are not recorded.
Can historical WhatsApp data be imported?
Yes. If historical data is available in supported formats such as text or CSV exports, Jatheon can import and backfill past messages into the archive to maintain continuity.
Is WhatsApp archiving compatible with BYOD?
Yes. Jatheon supports both corporate-issued and personal devices (BYOD). Business and personal communication can be separated using whitelist or blacklist controls, helping organizations maintain compliance without over-collecting private data.
Where is WhatsApp data stored?
Data is encrypted in transit and at rest using AWS security best practices. Customers can choose data residency options, including UK-based AWS regions for GDPR compliance. Full audit trails and access controls are included.
Can we store data in Jatheon or send it elsewhere?
You can archive WhatsApp data directly in Jatheon Cloud for full supervision, ediscovery, and retention management. If you already use another archive, Jatheon can act as a connector and forward data to a third-party destination via SMTP or S3. There is no vendor lock-in and no extraction fees.
How secure is WhatsApp data in Jatheon?
Jatheon runs on secure AWS infrastructure with encryption in transit and at rest, strict access controls, full audit logs, and compliance-aligned retention policies. The platform is designed for regulated industries that require defensible, immutable records.
Can onboarding be self-service?
Yes. Organizations can fully self-onboard using step-by-step guidance. Our 24/7 in-house support team is available via chat or phone if assistance is needed.
How does Jatheon help with compliance and investigations?
With advanced search across extremely large datasets, granular retention policies, AI-assisted review, and complete conversation threading, Jatheon helps compliance, legal, and IT teams respond to audits, open records requests, and ediscovery matters in minutes instead of days.
