RingCentral Archiver for Compliance
Jatheon captures RingCentral records and keeps them searchable, retained, and ready for review.
Why RingCentral archiving matters for compliance
Regulatory expectations
A client call, text, or voicemail on RingCentral carries the same recordkeeping obligation as an email. SEC Rule 17a-4 and FINRA Rule 4511 require broker-dealers to keep business communications for at least three years, and Advisers Act Rule 204-2 requires RIAs to keep written client communications, texts included, for five. FOIA and state public records laws reach texts and voicemails, and HIPAA requires audit logs and secure handling for any call or fax that touches PHI.
Native retention runs out
A recorded call or SMS thread becomes discoverable the moment an employee uses it for company business. RingCentral deletes call recordings after 90 days under its standard data retention policy. Its built-in Archiver copies files to Box, Dropbox, Google Drive, or an SFTP server, which preserves the audio but leaves search and review to you. Jatheon’s RingCentral archiver keeps every call, text, voicemail, and fax past that window, searchable and ready to export.
Corporate compliance and security
Regulators have collected billions in fines for unretained texts and other off-channel communications, and examiners now ask for voice and SMS records. Outside regulated industries, organizations still need to reconstruct what was communicated to a client over the phone and spot misconduct in the channels where deals actually happen.
What you get with Jatheon RingCentral archiving
Complete RingCentral capture
Capture phone calls, SMS, voicemail, and fax continuously. Each record keeps its participants, timestamps, and metadata. After RingCentral deletes call recordings at the 90-day mark, your records stay in the archive.
Call review without exporting audio
Search results show the participant list and call duration for every call, with the recording attached for playback. Reviewers confirm who was on the line and how long it ran, then listen in the archive instead of downloading files and matching them to call logs by hand.
A complete call log, missed calls included
Jatheon archives missed calls alongside completed ones. When a client says they tried to reach their advisor before a trade, or a resident says the agency never called back, the archive shows every attempt, who made it, and when.
All your conversations in one place
Search RingCentral records in the same interface as email, WhatsApp, and every other channel you archive. A single query shows what a client or employee sent or said, whichever channel they used.
Answers from Liya
Ask Jatheon’s AI assistant, Liya, about any RingCentral record. Liya summarizes long SMS threads, pulls out what was agreed and when, and answers follow-up questions, so reviewers get to the point without reading every message.
Tags and exports
Tag calls, texts, voicemails, and faxes to group them by client, matter, or review status. When an audit, regulatory exam, records request, or lawsuit comes in, export the tagged set instead of rebuilding it from scratch.
What we capture
- Inbound and outbound phone calls
- Audio playback attachments
- Missed calls
- SMS text messages
- Voicemail messages
- Inbound and outbound faxes
- Participant lists for every call and message
- Call durations, timestamps, and full metadata
Laws that mandate RingCentral archiving for compliance
SEC Rule 17a-4 and FINRA rules for broker-dealers
SEC Rule 17a-4 requires broker-dealers to keep business communications for at least three years, the first two in an easily accessible place, whatever technology carried them, and FINRA Rule 3110 requires firms to supervise them. Firms that fall under FINRA Rule 3170, the Taping Rule, must also record every call with existing and potential customers and keep the recordings for three years, which makes RingCentral compliance recording mandatory for them.
Advisers Act Rule 204-2 for RIAs
Registered investment advisers must keep written communications about advice, recommendations, and client transactions for five years, and business texts count. RingCentral archiving for RIAs and financial advisors captures every SMS, so firms can produce texts when examiners ask and avoid the off-channel fines that have cost the industry billions.
FOIA and state public records laws
Texts, voicemails, and faxes that government staff exchange on agency business can be public records under FOIA and state open records laws, and state retention schedules set how long each must be kept. The same laws reach public school districts and universities, where FERPA also limits which student details can be released.
HIPAA
The HIPAA Security Rule requires access controls and audit controls on any system that stores electronic protected health information. Clinics and health plans still fax referrals and records, and patients call, text, and leave voicemails about appointments and results. Archiving those exchanges in Jatheon supports HIPAA compliance by keeping them in one searchable, access-controlled system instead of scattered across phones and inboxes.
Federal Rules of Civil Procedure (FRCP)
Once litigation is reasonably anticipated, calls, texts, and voicemails relevant to the dispute must be preserved like any other electronically stored information. Under FRCP Rule 37(e), courts can sanction a party that loses that data because it failed to take reasonable steps.
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