Accompanies cCore and ergo
Leave the monitoring and support to us
cCore and ergo are backed by Jatheon Guarantee – Jatheon’s proactive 24/7 monitoring and technical support plan that ensures worry-free performance and dedicated customer service. Combined with a free-of-charge hardware replacement every 4 years, the Jatheon Guarantee keeps your business far ahead of the data archiving technology curve.
Jatheon Guarantee Features
Jatheon will repair or replace any components of the appliance if they fail
Jatheon will make all software updates available (including new features and functionality, changes and improvements to fix known defects, and improvements to the operational quality of the appliance)
Jatheon will assist in the migration of data from an exising archiving solution free of charge
Importing of Customer Legacy Data
Jatheon will import properly prepared customer data into ergo software and cCore hardware free of charge
Data Backup Procedures
Jatheon will assist in configuring the backup of the archived data to customer facility
Jatheon will replace the hardware free of charge every 4 years
Jatheon offers a holistic solution for increasing storage needs for digital communication data archiving. With the storage assurance plan, you can remain confident that you will not face any unexpected storage-related expenses.
Compatible with all major platforms
What our clients say about us
When I have a question about Jatheon, it is always answered promptly. Jatheon support is exceptional.”
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Hardware & Software
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